Ticket TKT-0840
Billing discrepancy on March invoice
March invoice shows charges for 42 users but we only have 38 active users.
LF
Lena Fischer27d agoOur March invoice shows 42 users but we only have 38 active. We're being charged for 4 extra seats.
MJ
Marcus Johnson26d agoI've reviewed your account. The 4 extra seats were for deactivated users that weren't fully removed before the billing cycle. I've issued a credit for the difference.
LF
Lena Fischer26d agoPerfect, thank you for the quick resolution and the credit.
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Ticket Details
Statusresolved
Priorityhigh
CategoryBilling
RequesterLena Fischer
Assigned ToMarcus Johnson
CreatedApr 5, 2026
Tags
billinginvoicediscrepancy